To build repeat customers, be consistent.
“Don’t be a stranger now.” You’ve surely heard that expression, a most hospitable one
If a customer comes back to your business, chances are pretty good that they liked what they saw the first time around.
On the surface, a solid base of repeat customers might seem little more than a matter of providing excellent service or products. True, but excellence cannot be a hit or miss proposition—repeat customers return because their experience is consistently solid.
By definition, a repeat customer is someone you get to know. Nurture that by keeping your relationship as personal as possible.
TSH is proud to welcome back Chuck Graham , an industry veteran who has joined up with US Medsource LLC. and has purchased his second MDS System. This brings Chuck into an Elite but not small group of TSH clients who have purchased multiple systems while working at different companies.
"Connecting on a personal level with customers is one of the hallmarks of TSH, Everyone loves it when they go into a coffee shop and the server remembers their name and their favorite drink, at TSH they answer the phone and know who you are"
|TSH President Sy Fertig welcomes Chuck Graham back aboard|
at the NDC 2013 Conference